Resources For Living
Get connected with Resources For Living®
As an Aetna Medicare Advantage member or caregiver, you have access to our program that helps you find resources in your community. It’s our Resources For Living® program.
Do you need help finding contractors to do some work around the house? Would you like assistance researching short- or long-term housing? Whether you’re looking for community transportation or would like to learn about activities at your local senior center – our team can help connect you with services near you. We can also suggest options to help caregivers manage everyday needs. All to help make life easier for you.
Understanding your community resources can help you achieve your health ambitions. Your health goals lead the way. So, wherever you want your health to take you, whatever your life stage, we’ll keep finding new ways to join you. We believe that getting the right help when you need it can lead to better health.
For more information, call us at 1-866-370-4842 (TTY: 711), Monday to Friday, 8 a.m. to 6 p.m. for all continental US time zones.
How it works
There’s no cost to speak with Resources For Living consultants. But if you choose to use services that have associated costs, you’ll need to pay those expenses. For example, if you need home cleaning help, you'll need to pay those costs.
See how it worked for Mary, Fran & Stan*
Connecting to life
Mary cares for her husband with dementia
Mary and Bob have been married for 53 years. Unfortunately, Bob suffers from dementia and Mary has been Bob’s caregiver for the past several years. Although Mary’s love for Bob is unwavering, she finds the demands of caregiving tiring and challenging. She could really use a break. An Aetna Resources For Living consultant connects Mary with adult daycare services available in her area. Bob now enjoys a stimulating day each week and Mary finds guilt-free time for herself to reconnect with friends and her interests.
Connecting to clinical excellence
Support for Fran after hip replacement
Fran’s hip replacement was successful and she’s completing a discharge planning education session with Nurse Pat from Aetna’s Clinical Nurse team. Pat learns that Fran doesn’t have a support network at home — her children live in different cities. She connects Fran with an Aetna Resources For Living consultant. Knowing that Fran won’t be as mobile after her surgery, the consultant connects Fran with Meals On Wheels and a community transport program in her area. Now Fran can simply focus on healing.
Connecting to service excellence
Stan is ready to take the next step
Stan’s interested in retirement living options for his next phase of life. But he doesn’t know where to start. Stan connects with an Aetna Resource For Living consultant. Together, they look at retirement living options in Stan’s community based on specific criteria Stan finds important.
The consultant sets up time for an over-the-phone review of options in the area with Stan and his children. Stan’s now in a better spot to decide which retirement lifestyle option is best for him. He’s ready to take the next step.
* These are examples of actual members who have used Resources For Living. We've changed their names to protect their identity.
Available services
Our consultants will help connect you to services such as:
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Help at home
Help finding social and other activities
Help for caregivers
We're here to help!
Members:
Email us or call Member Services at the number on your ID card.Don’t have your ID card handy?
Find a phone numberNot yet a Member?
Email us or call an Aetna representative at (Insert primary group phone here) (TTY: 711), ${nonAepHours}-
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