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Change address or phone number
If you are moving or getting a new phone number, please let Boeing know right away. Pre-2011 retirees can call 1-866-504-4256 (TTY: 711) and all other retirees call 1-866-473-2016 (TTY: 711). We’re available Monday through Friday, 9 AM to 8 PM ET. Be sure to have your BEMSID and unique pin code. If you don’t have a unique pin code, we can help you create one.
Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.