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Contact us

Have a question or concern?

Have a question or concern?

Call us

 

For benefit questions or to learn more about the Aetna® Medicare Advantage plan for ${company} retirees, call Aetna Member Services at ${groupPhoneNumber} ${tty}, ${memberhours}.

 

Send us mail

 

Would you rather reach us by mail? Just send your letters to:

 

Aetna Medicare

P.O. Box 981106

El Paso, TX 79998-1106

 

You will continue to get prescription drug coverage through SilverScript. For questions about SilverScript prescription drug coverage, call 1-855-531-3079 (TTY: 711), 24 hours a day, 7 days a week.

 

Learn about your new plan

 

Get started with your Aetna Medicare Advantage plan by reviewing our digital welcome guide.

 

You can also download the guide to your smartphone. Simply scan the QR code with your smartphone’s camera.

 

  • Open your phone’s camera
  • Focus on the QR code
  • Tap the banner that appears

 

Add Aetna contact information to your smartphone

 

Save Aetna phone numbers, websites and more directly to your smartphone’s

contacts app. Simply scan the QR code. 

 

Scan this QR code with a smartphone to download the Aerogami card. Simply open the camera app or any QR scanning app (such as Snapchat) and let the lense focus on the code. Then, click the link that pops up to start the Aerogami card download process.

 

Sign up for your member website

Get the most out of your Aetna benefits with our online tools to help guide your health goals. Register for your member website to:

 

  • View and print your Aetna member ID card
  • Find providers and review claims
  • Get discounts on products and services

 

Click Login/Register at the top of this page to get started. You’ll need your Aetna member ID card on hand to register.

Looking for something else?

Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.