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For benefit questions or to learn more about the Aetna Medicare Advantage plans for ${company} retirees, call Aetna Member Services at ${groupPhoneNumber} ${tty}, ${memberhours}.
For questions about retail or mail order drugs through your prescription drug plan with Express Scripts®, just call 1-800-695-4116 (TTY: 711). They’re available 24 hours a day, seven days a week. You can also visit www.express-scripts.com.
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Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106
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Change address or phone number
For eligibility questions, or to update your personal information, just call the ExxonMobil Benefits Service Center at 1-800-682-2847, Monday to Friday, 7 AM to 5 PM CT, except certain holidays. For deaf or hard of hearing, call 1-800-833-8334.
Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.