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Aetna Medicare
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If you’re ready to join the PSERS Aetna Medicare plan, call the Health Options Program (HOP) at 1-800-773-7725 (TTY: 711), Monday to Friday, 8 AM to 8 PM ET, or visit www.hopbenefits.com.
Change address or phone number
Let the HOP know if you have a new phone number or address. Call 1-800-773-7725 (TTY: 711), Monday to Friday, 8 AM to 8 PM ET, or visit www.hopbenefits.com.
Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.