The information you will be accessing is provided by another organization or vendor. If you do not intend to leave our site, close this message.
Have a question or concern?
Have a question or concern?
Call us ${memberhours}:
Members:
${groupPhoneNumber} (TTY: 711)
Not yet a member?
${groupProspectNumber} (TTY: 711)
For questions about retail or mail order drugs through your prescription drug plan with Express Scripts, just call 1-844-468-0427 (TTY: 1-800-716-3231). They’re available 24 hours a day, seven days a week. You can also visit www.express-scripts.com.
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106
Looking for something else?
Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.
Enroll
For eligibility information or if you’re ready to join the State of New Hampshire Aetna Medicare plan, call the SONH Retiree Health Benefits Office at 1-603-271-1432 (TTY: 711), Monday to Friday, 8 AM to 4:30 PM ET. Or email RetireeHealth@nh.gov. You can also visit SONH retiree health benefits for more information.
Change address or phone number
Let us know if you have a new phone number or address. Just call the SONH Retiree Health Benefits Office at 1-603-271-1432 (TTY: 711), Monday to Friday, 8 AM to 4:30 PM ET. Or email RetireeHealth@nh.gov. You can also visit SONH retiree health benefits for more information.
Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.