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Have a question or concern?
Call us
You can reach us by phone ${memberhours} at ${groupPhoneNumber} (TTY: 711).
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998
Looking for something else?
Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.
Enroll
If you’re ready to join the ${company} Aetna Medicare plan, call us at ${groupPhoneNumber} (TTY: 711). We’re here ${memberhours}.
Change address or phone number
Contact your school district if you’re moving or getting a new phone number. You can also make changes through the CapBen enrollment system. That way, we can tell you about any important plan information.
Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.