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Care from anywhere
Your Aetna plan lets you see your primary care physician (PCP) or behavioral health provider from the comfort and safety of home.
Get non-urgent care on your phone, computer or tablet
Get non-urgent care on your phone, computer or tablet
Can’t make it into your doctor’s office? You can meet with your primary care physician (PCP), behavioral health provider or select urgent care clinics by phone, video or mobile app. And all from the comfort of home, or wherever you are. It’s a convenient way to receive care if an in-person visit isn’t possible or needed.
Many services are covered, including:
- Routine care
- Sick visits
- Urgent care (walk-in clinics)
- Prescription refills
- Behavioral health services (individual and group sessions)
- After-hours or weekend care
How to use your telehealth benefit:
Check with your PCP, behavioral health provider or urgent-care clinic to see if they offer telehealth services. If they do, you’ll just make an appointment for a virtual or telehealth visit. You’ll pay the same cost share as you would for an in-person visit. You can find those costs listed in your plan's Evidence of Coverage.
If you need emergency care, call 911 or go to the nearest emergency room immediately.
See your Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.