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Have a question or concern?
Have a question or concern?
Call us Monday to Friday, 8 AM to 6 PM ET:
SHBP (State and Local Government retirees):
1-866-234-3129 (TTY: 711)
SEHBP (Education retirees):
1-866-816-3662 (TTY: 711)
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106
Looking for something else?
Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.
To review plan premiums and eligibility information, visit the Division of Pensions and Benefits website.
Enroll
If you’re ready to join the ${company} Aetna Medicare plan, State and Local Government retirees can call ${groupPhoneNumberSHBP} ${tty} and Education retirees call ${groupPhoneNumberSEHBP} ${tty}. We’re here ${memberhours}.
Change address or phone number
Let us know if you have a new phone number or address. That way, we can tell you about any important plan information.
Fraud & abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.