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For information about prescription drug coverage through the SilverScript Employer PDP (SilverScript) prescription drug plan, call 1-844-819-3074 (TTY: 711), 24 hours a day, 7 days a week or visit caremark.com.
Find Medicare forms
See below for helpful resources for managing your plan and how to get started with common requests.
File claims & reimbursement requests
If you were billed directly by a provider, mail us your completed form to request reimbursement.
Reimbursement form - English (PDF) | Spanish (PDF)
Printer-free reimbursement instructions - English (PDF) | Spanish (PDF)
Give someone permission to manage your care
Call us with your caregiver or another person on the line to give them permission to speak with us (just one time, while on that call). Or you can mail us a completed Protected Health Information (PHI) form to give them permission on a regular basis.
PHI form - English (PDF) | Spanish (PDF)
You can choose someone to do all of the above. This person is your appointed representative. An appointment is good for one year from the date that you and your representative sign an Appointment of Representative form.
Fill out the form below and mail it to us. Any time your representative makes a request for you, they should send us a signed copy. You'll leave Aetna Medicare and go to the Center for Medicare & Medicaid Services (CMS) website if you link to the form.
Appointment of Representative CMS Form - English (PDF) | Spanish (PDF)
Exceptions, appeals & grievances
We want to be your first stop when you have a concern about your coverage or care. Call us at the number on your member ID card, or learn more here.
Additional information
For information about prescription drug coverage through the SilverScript Employer PDP (SilverScript) prescription drug plan, call 1-844-819-3074 (TTY: 711), 24 hours a day, 7 days a week or visit caremark.com.
See if your prescription drug is covered - Plan 1
Find these documents online on your secure member website, sometimes you may need a printed version.
View, download, or request a printed Annual Notice of Change (ANOC) or Evidence of Coverage (EOC)
View, download, or request a printed Schedule of Cost Sharing (SOC)
Medicare Helpline & Website - Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative. Or visit the Medicare website.
Social Security Administration - For questions about Medicare eligibility, Social Security retirement benefits or help paying for prescription drugs. Call 1-800-772-1213 or TTY: 1-800-325-0778, Monday to Friday, 7 AM to 7 PM or visit the Social Security website.
Most health care professionals and organizations that provide Medicare services are honest. Unfortunately, there may be some who are not. If you ever suspect fraud, please contact Member Services at the number on the back of your ID card, or call Medicare toll-free at 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day.
If you’re moving or getting a new phone number, let us know right away. Just call the United Airlines Benefits Center (UABC) at 1-800-651-1007 (TTY: 711), Monday to Friday, 7 AM to 7 PM CT.
Doctors and health care companies continuously develop new technologies. This can include anything from a new procedure to a new way to use a device.
When we learn about a new technology, we:
Carefully review the latest information and ask experts for their opinions
Compare the information with well-known standards
Base all of our decisions on making sure you have the right care and services
The Centers for Medicare & Medicaid Services periodically issues National Coverage Determinations. They issue these when a service’s or drug’s coverage rules change.
If you’re enrolled in an Aetna Medicare plan (PPO) with Extended Service Area (ESA):
A PPO plan with an extended service area (ESA) gives you the flexibility to see any provider, in or out of network, at the same cost, according to the costs listed on your plan benefits summary. They just have to be licensed, eligible to receive Medicare payments and willing to accept your plan. View our network of doctors, hospitals or other providers.
With a PPO plan with ESA, you have the option to choose a primary care physician. But when we know who your doctor is, we can better support your care.
Please call us or see your Evidence of Coverage for more information, including the cost share for out‐of‐network services.
The Centers for Medicare & Medicaid Services periodically issues National Coverage Determinations. They issue these when a service’s or drug’s coverage rules change.