Let us help you
Call us at 1-xxx-xxx-xxxx (TTY: 711)
Monday to Friday, [hours of operation and time zone]
Our mailing address
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106
You can also contact Medicare or the Social Security Administration
Medicare Helpline & Website - Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative. Or visit the Medicare website
Social Security Administration - For questions about Medicare eligibility, Social Security retirement benefits or help paying for prescription drugs.
Call 1-800-772-1213 or TTY: 1-800-325-0778, Monday to Friday, 7 AM to 7 PM or visit the Social Security website
