Managing Your Health

Take control of your health

We want you to look and feel your best. That's why we offer a variety of care management services with our medical plans.

Case management services

Case management programs are for people who need extra assistance and support. Our services help you adopt and stick with proven treatments.

If you qualify, we’ll assign you a case manager. This person will work with you and your physicians to support your care plan (available for certain medical conditions). Your nurse case manager may:

Help you avoid another hospital stay – If you’ve recently been discharged from the hospital, we’ll check in with you to see if you need help understanding your discharge instructions, confirm you’ve filled your prescriptions and remind you to schedule follow-up care.

Offer end-of-life support – We’ll provide an extra layer of support during end-of-life care that honors your dignity, needs and choices. Learn more about our Compassionate Care program

Help when you have multiple medical conditions – We’ll coordinate treatment among your doctors and provide additional resources to help you manage your conditions effectively.

Disease management

We offer a disease management program for members with certain health conditions (such as diabetes). This program supports members and helps them understand their condition and follow their doctor's treatment plan. Members who qualify are offered:

A total health perspective – We see people as people, not conditions. This holistic approach helps us deliver a helpful combination of information and support.

Personal attention – Eligible members have access to registered nurses to answer questions about conditions and treatment.

Clinical Excellence Story

Get personalized support to help you achieve your best health

Transplant services and support

Our National Medical Excellence Program^®supports members who require a solid organ or stem cell transplant. We’ll provide you with a dedicated case manager who can help you with all of your health care needs, from the time you’re approved for a transplant through post-transplant care.

Blood pressure and cholesterol monitoring

Our Numbers To Know^® Program promotes the benefits of blood pressure and cholesterol monitoring. We’ll send you a reminder to check your blood pressure. You’ll also get a card to help you track blood pressure, cholesterol, medication and dosage information.

Everyday well-being

You don’t have to have an urgent need for support. You might benefit from guidance that helps you stay well. So you may also get a call from us to:

Discuss questions to ask your doctor
Find out about Aetna health and wellness programs that might be right for you
Learn about available resources and services
Talk about ways you can work toward good health
Direct you to online resources for self-care

We're here to help!

Members:
Email us or call Member Services at the number on your ID card.

Don’t have your ID card handy?
Find a phone number

Not yet a Member?
Email us or call an Aetna representative at (Insert primary group phone here) (TTY: 711), ${nonAepHours}

We speak your language: We have free interpreter services to answer questions you may have about our health or drug plan.
Get help from an interpreter

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Y0001_4006_10829 Approved 10/27/2017
Page last updated: Tue Jan 28 17:45:07 UTC 2020

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Managing Your Health

Take control of your health

Case management services

Disease management

Clinical Excellence Story

Transplant services and support

Blood pressure and cholesterol monitoring

Everyday well-being

We're here to help!

We speak your language

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